Sterling Canyon wants to re-define the customer service experience, or perhaps refine the practice. This Christmas season was busy busy and through our efforts we received a nice letter from a potential customer. The customer had ordered a beautiful and expensive sterling silver pendant, a popular one at that. We were out of stock on this item. Instead of trying to sell the customer a similar item that they may not want in the long run, we searched the internet for a retailer that carried that item. It was a little cheaper too. We let the customer know where they could buy the item.
“You people should have more in stock. I really wanted the turtle necklace I saw in your catalog. I appreciate however the time you took to find another store that carried it. Never seen that kind of service before. A double wow from me. Thanks.”
Sterling Canyon thinks it’s better to have happy customers and happier potential customers.