What is Customer Service?

Sterling Canyon wants to re-define the customer service experience, or perhaps refine the practice.  This Christmas season was busy busy and through our efforts we received a nice letter from a potential customer.  The customer had ordered a beautiful and expensive sterling silver pendant, a popular one at that.  We were out of stock on this item.  Instead of trying to sell the customer a similar item that they may not want in the long run, we searched the internet for a retailer that carried that item.  It was a little cheaper too.  We let the customer know where they could buy the item.  

“You people should have more in stock. I really wanted the turtle necklace I saw in your catalog.  I appreciate however the time you took to find another store that carried it.  Never seen that kind of service before.  A double wow from me.  Thanks.”

Sterling Canyon thinks it’s better to have happy customers and happier potential customers.


About Sterling Canyon

At Sterling Canyon, we believe luxury and affordability go hand in hand. Fine jewelry doesn't have to be expensive. At Sterling Canyon, quality will never be compromised for affordability. You will never be offered less.
This entry was posted in christmas, clothing, Fashion, general, holidays, jewelry, Spring Fashion, Uncategorized and tagged , , , , , , , , , , , , , , , , . Bookmark the permalink.

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